Warren Buffet’s Berkshire Hathaway employs over 300,000 people. With a workforce that large one can safely assume culture is extremely hard to manage and leadership must remain diligent and persistent to spread the culture of excellence. Mr. Buffet once said in an interview, “Whenever an employee of our business is contemplating an act, that individual should ask himself whether he would be willing to see it described on the front page of a local newspaper that is read by his spouse, children and friend”.
In financial services we employ far less than Mr. Buffet and have a strong grip on our office climate and culture. We communicate regularly, have our finger on the daily business pulse, and are front and center when it comes to interaction amongst staff and between staff and clients. Or do we?