Many believe that the financial services sector is currently undergoing one of the most significant transformations in history. As innovations become relevant, an ongoing metamorphosis will reshape procedure and practices throughout the industry. An impact being experienced primarily in the customer service sphere, where this evolution is expected to remain a positive force overall.
Global investments in fintech (financial technology) were around $31 billion in the final quarter of the 2017. This highlights fintech ingenuity and how it will continue to change the framework of the value chain as well as the way firms compete for business in years to come.