Setting proper expectations with your new clients can go a long way and have huge dividends. If you’re unsure about how well you are setting expectations, here are some questions to ask yourself.
- Do your clients know about all the services and products you offer?
- Do they know how you intend to communicate with them?
- Do your clients know how you can assist their friends and family?
- Do they know who to contact in your office regarding certain matters?
If you can’t properly answer these questions, it may be time to add a New Client Welcome Kit to your process. Incorporating such a kit can have a huge impact on many marketing activities and most importantly your ROI.